First Contact
Klingon Command Cloak
The Fine Print: You agree to the following by
making a purchase.
Any Purchase can take up to
25 BUSINESS DAYS to process depending on the volume of orders at the time
your order is placed.
CUSTOM MADE TO ORDERS
normally take from 8-12 weeks for shipment, but
there can be unforeseen delays with suppliers and during time of high volume
orders the shipping time can be from 10-12 weeks. Please plan appropriately,
contact us if you need your costume by a certain date and we will do what we can
to accommodate you based on our schedule.
During the Halloween season, July 1st through the end of October, all
orders are filled on a first come first server basis and are only promised by
Halloween, October 31st. If you have a date before the 31st
you need your order by please contact us after placing your order and we will do
our best to accommodate your request.
During Christmas season
November 1st through December 23rd
you will receive items by Dec 24th as long as you purchase by Dec 15th with
standard Priority mail shipping. After Dec 15th and before Dec 23rd, with
Express Mail shipping, your purchase will ship by Dec 23rd. Please check with
your local post office to see if Express mail is 1 or 2 days to your city, if it
is 2 days please request shipping by Dec 22nd. On and after Dec 24th regular
processing time goes back into effect.
We
have a no refunds policy for all
items. Please make sure your order is correct at the time of checkout.
Under some circumstances we gladly offer an exchange or replacement.
All
items are shipped USPS Priority mail with a Delivery confirmation. Express Mail
and Insurance are available at an additional charge.
International orders will be shipped as quickly as possible but with
International shipping as erratic as it is we make no promises as to delivery
time.
Please allow 3-5 days for us to respond to any email inquires.
By
making a purchase you agree you have read this policy and you agree to
everything stated herein. Thank you and thanks for looking!